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Re: Hole in One Claim Thanks for the email and excellent service. Mr E Rimmer - April 2013 |
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Thanks, picked up the GPS this evening, very happy with the service. Mr C Scolding - April 2013 |
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Thank you for your email and confirmation that my claim is proceeding. May I take this opportunity of thanking you for your kind assistance in reaching this conclusion.
Best regards, Mr J Watkins - April 2013 |
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Thank you for resolving this issue as quickly as you have done, really impressed, and have already recommended you to my colleagues.
Best regards, D Hampton - April 2013 |
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Very impressed with the service :)
Regards, Mr A Cotton - March 2013 |
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Thank you for your friendly and very efficient work in respect of this claim. It is much appreciated.
Best regards, Mr A Bremner - March 2013 |
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Thank you very much for the prompt attention and very satisfactory outcome.
Kind regards, Dr M Waterhouse - February 2013 |
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Re: GPS Unit
Just to say many thanks. I have received the Bushnell and am very happy. Thanks for your good services. I will even be more careful in future!
Kind regards, Mr Alders - February 2013 |
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Re: Theft of Electronic Device
May I once again thank you sincerely for the extremely prompt and efficient manner that this matter has been dealt with. It is particularly gratifying when a loss has occurred through theft.
Yours sincerely Mr E Bussey - January 2013 |
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Dear Sir/Madam
Just a short letter to say thank you for your golf insurance and also for the 3 rounds of golf you send annually – I look forward to using these and going to some lovely new courses.
Many thanks Mr R Baggaley - January 2013 |
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Dear Sir
Thank you for your email and offer which I accept May I take this opportunity to thank you for your prompt and professional way you have dealt with my claim.
Regards Mr P Farley - December 2012 |
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RE: Damage to Golf GPS
May I take this opportunity to thank you and all concerned for the professional way in which you have dealt with this matter.
Some of the horror stories regarding insurance claims, even for small amounts, as this was, seem to alienate the customer from the companies. In this case however, the procedure has been very clear and straightforward.
Thank you again. Mr M Woodham - December 2012 |
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Re: Damage to golf equipment
Thank you for your e-mail. I am pleased to confirm that your cheque arrived today and in closing thank you also for your most efficient manner in handling my golf insurance claim and hope I can continue my remaining golf years without such incidents happening again. Can I assure you I will recommend to my fellow golfers that they use your company, not just for your own liabilities but to help when such an accident can occur to yourself, and wish you all a Merry Christmas and less stressful New Year!
Yours Sincerely Mr T Bevan - December 2012 |
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Many thanks for your hard work in this matter and for the settlement. Mr D O’Leary - November 2012 |
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Thank you so much for your diligence with my claim. I much appreciate it.
Regards Mr I Anderson - November 2012 |
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Thank you for the prompt dealing on this matter, I sent the club up to Pure Forged Golf on Friday morning to be re-shafted. Rest assured once settlement has been received I will put in a good word for Golf Care. I am a prominent member on the golf / exotic golf clubs forums and I will not hesitate to start a thread praising Golf Care and your handling of this matter.
Regards Mr A Jankowski - November 2012 |
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That is very good news, thank you so much for all your valued help in this matter.
Regards, Mr W Pearce - November 2012 |
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Re: Damage to Third Party Buggy
Thanks for the quick turnaround it’s greatly appreciated. I will certainly recommend you guys to my colleagues going forward.
Thanks again Mr I Gleed - September 2012 |
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Re: Damage to Club
Many thanks for your email. I have already received the cheque. I would like to say how impressed I have been with the way you have handled my claim. Please pass on my thanks to those concerned.
Yours sincerely Mr F Woolley - September 2012 |
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Re: Hole-In-One
I have received the cheque for £150.00 for my hole in one celebratory drinks and would like to thank you for your prompt service regarding this claim.
Yours sincerely Mr M Reichert - August 2012 |
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Re: Damage to Golf GPS
Cheque received this morning. Thank you for your assistance and very speedy response to my claim. I shall certainly be recommending Golf Care to my golfing buddies.
Yours sincerely Mr J Burdess - July 2012 |
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Re: Rangefinder replacement
I received a call from American Golf yesterday asking me to visit the Romford store. I collected my replacement Nikon Coolshot rangefinder that afternoon. I used it this morning during my game. I must therefore commend you for an excellent insurance service and such a speedy conclusion to my claim. To have lost my Nikon and have had it replaced in the space of 6 days is truly amazing.
Thank you Mr K Gill - June 2012 |
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Ref: Loss of GPS Device
Many thanks for your help with this matter. The customer service has been fantastic. Mr D Gouldstone - June 2012 |
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Re: Damage to Driver
I have received my new club and cheque, thanks for a prompt service. Sorry about the claim but I will recommend the insurance to my friends at the club.
Thanks again, Mr B Harley-Starling - February 2012 |
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Re: Damage to Skycaddie GPS
Thank you very much, and i will recommend yourselves with my golfing colleagues. The quality of service and customer care has been first class.
Regards, Mr S Marks - February 2012 |
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RE: Theft Claim
Thank-you very much for your help & assistance, its good to know that there are people willing to help.
Yours Gratefully, Mr C Sawers - February 2012 |
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Re: Damage to Third Party Vehicle
Just a quick reply to thank you for your swift effective handling of this matter. Working with the public has made me aware that people are always quick to complain but very rarely compliment someone on a job well done.
Best Regards, Mr B Sayward - January 2012 |
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Re: New Policy
Good Morning, I can’t thank you enough for all your help here and your speedy reply. This is exceptional customer service and I am very impressed and will be recommending you to all my fellow golfers. Thanks again for sorting this out so quickly and efficiently.
Kind Regards, Mr K Wilson - January 2012 |
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Re: Hole-in-One Claim Thank you for your prompt response to my recent claim, I can now confirm that I have received my cheque today. First class service. Mr R Colson - January 2012 |
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RE: Damage to Third Party Property Many thanks for your e-mail and thoroughness in dealing with this matter. It is greatly appreciated. Mr D Sweeney - October 2011 |
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Re: Theft of Clubs A big thank you for you and your team with this matter. You have been very helpful. Mr D Goodrum - October 2011 |
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Re: Damage to GPS Cheque received on Saturday morning, great service, thank you. Mr E Honeyman - October 2011 |
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I had been with Golf Plan for over 6 years, and although I hadn't had any problems with them, or made any claims I thought it was time to shop around. Then by looking on the web, quite clearly saw that you guys offered the best deals. As a keen golfer, and playing regularly I personally feel that having insurance is essential, not just to cover the clubs in the bag etc, but purely as a safeguard against those occasional wild shots! You offer a range of different types of cover to suit all needs. Your website is precise, easy to navigate around and is clear. The added attraction with the free-bees you get once signed-up at a Marriott, DeVere & QHotels Course also was a welcome bonus! Mr R Owen - September 2011 |
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RE: Damage to Golf GPS Thank you for your very prompt response to my claim and acceptance. I will certainly be advising all my golfing friends to enter this Golf Care program based on my experience. Regards Mr L Graves - September 2011 |
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Re: Missing Postal Application Thank you for sorting this out for me as quickly as you have. Brilliant service. Kind Regards Mr M Tranter - August 2011 |
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Re: Damage to driver Cheque received, many thanks. I would like to congratulate you on being; Fast, Fair and Efficient in fact excellent customer service. Mr J Kelty - July 2011 |
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Re: Skycaddie Repair Thanks for the news on the decision and the practical approach in reaching it. I am a very satisfied Golf Care and Sky Caddie customer. Mr Longmoor - July 2011 |
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Re: Damage to Clubs Thanks very much for your reply. I would add that I have found dealing with your company most professional and have placed several of your brochures in the foyer at Minchinhampton golf club. Mr T Guildford - July 2011 |
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Dear Golf Care, I am pleased to confirm safe receipt of the settlement cheque which I have received today. May I congratulate you on the super efficient way you have dealt with my claim. It is so refreshing to see someone today who gets great satisfaction in the efficiency of their service to their clients. Many thanks again for your understanding & exemplary service. Mr J Bragg - July 2011 |
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Thank you for the John Letters Hybrid gift which I am finding very useful. Much appreciated. Mr Ellis - June 2011 |
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Thank you very much for your assistance with this matter (golf club repair). I appreciate the efficient turnaround time and the customer service that I have received. Mr G Kane- May 2011 |
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My Free Hybrid club arrived this morning, I must say first class service! Thank you very much. Mr R Kumar- May 2011 |
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Re: Damage to Club - Claim Thank you for your prompt action. I shall have no hesitation in recommending this insurance to other members. Mr B Nicholson- April 2011 |
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Re: Damage to Skycaddie Thank you very much for your very prompt response. I have to say the service I have received has been excellent. Mrs McMullan- March 2011 |
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Just wanted to drop you a note to say thanks and how impressed I was with your prompt service and settlement of my claim for the broken window.
I run the communications side of things for my local club (website, media coverage of competitions, newsletters etc) and I reckon most people in the club wouldn't be covered if this or something worse happened to them. Also there are loads of people who take their gear on golf trips and probably don't appreciate that normal travel insurance won't cover all of it as well as your policy.
Once again, thanks for your excellent service. Mr M Young- March 2011 |
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Thank you for the cheque representing full and final settlement for my Hole-in-One claim. Please be assured that I shall reinforce the benefits of golf insurance to both my own and other club members whenever the opportunity arises. Mr J Eagan- February 2011 |
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Re: Theft from vehicle Just wanted to say thanks for all your help. Pleasure to deal with you. Mr C Adams - February 2011 |
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This has been my first experience of a claim. May I say how delighted I am with the level of service provided. I am aware of other golf insurance offers on the market but I shall be staying with yourselves such is my satisfaction. You may quote me on that if you wish for advertising purposes! Mr A Tattersley - February 2011 |
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Many thanks for such excellent service. Mr K Field- January 2011 |
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Can I take this opportunity to commend you and your team on the prompt handling of my claim and most helpful and courteous approach. I was minded last year to not renew my Golf Club Insurance but given the high standard of service that I have received I will continue to renew and also recommend to members at my club. Please pass on my thanks to all involved. Mr I Munro - November 2010 |
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Many thanks for your prompt handling of my (Hole In One) Claim. Mr K Tullett - November 2010 |
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On Tuesday this week I rang Golf Care about our insurance renewal asking if I could get the ‘Free Golf’ vouchers before Saturday as we were going to De Vere Cameron House on Sunday. I was informed that they would get them in the post 1st Class - and guess what - they did, we've got them in time for Sunday and we are delighted with this service. Most companies would say, "Yes we'll do it" and then we'd wait and wait but Golf Care said Yes and they did it! Mrs C Wellings - August 2010 |
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Many thanks for the prompt settlement of my golf insurance claim. Very much appreciated. Mr B Morris - June 2010 |
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I recently had to make a claim when I arrived back from holiday and my new driver was broken in half. I should like to express my thanks for your swift actions in dealing with my claim and obtaining a replacement driver. I have told fellow members at my golf club that they should insure through yourselves. Regards from one very satisfied customer. Mr Healy - November 2008 |
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I just wanted to send a quick note to thank you for the speed at which you dealt with my recent claim, as someone who (thankfully) has never had to make an insurance claim before I was uncertain and perhaps sceptical that I would find the right support having heard so many stories of 'small print' clauses. You were helpful and informative from the first contact and resolved the matter in the time scale you discussed with me. Much worse things happen than stolen golf clubs but big thanks for restoring my faith in systems! Mr Heffernan - September 2008 |
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"Mr Hennessey's golf clubs were stolen from the golf club whilst he had a policy with Golf Care Insurance. He put in a claim through Golf Care and was very pleased that the matter was resolved very quickly. Mr Hennessey said: "I couldn't believe that I had my clubs stolen from the club house. I thought it would be a safe place to leave them and had never had any trouble before. I was very pleased that I had Golf Care Insurance and that the theft of my clubs was covered by my policy. Golf Care were extremely professional and resolved my case very quickly. Mr Hennessey-Walsh - February 07 |
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Mr Rogers hit a hole in one during a Christmas golf competition. He was very pleased with his shot but ran up a large bar bill during the after round drinks. He made a claim through Golf Care and it was dealt with very quickly. Mr Rogers said: "I was ecstatic when I saw my ball go in for a hole in one. I intended to stay in the bar for a drink after my round but this turned into many drinks and I ended up having to pay quite a hefty bar bill. I checked my insurance and saw that I was covered for drinks following a hole in one and was very relieved. My claim went through very quickly and I was very pleased at the service that Golf Care provided." Mr Rogers - December 2006 |
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Mr Thompson's golf clubs were stolen from a golf club in Thailand whilst he was on holiday. He had left his clubs on the back of the golf cart whilst paying for his round and when he returned the clubs had been stolen. Mr Thompson said: I couldn't believe it when my clubs were stolen, especially after I had taken them all the way over to Thailand. I was pleased to find out that my clubs were covered on my Golf Care insurance even though I was abroad when the theft took place. I was very pleased with the service even though it took a little longer to resolve than if the clubs had been stolen in the UK and I will definitely be renewing my insurance." Mr Thompson |