Golf Care FAQs
Explore frequently asked questions about Golf Care insurance below. Need to get in touch? Visit our support centre.
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If you have our Gold (Europe) or Platinum (Worldwide) cover, then yes, you are covered.
The policy states that cover only applies in respect of claims brought against you in the UK. If you have Worldwide cover and are sued following a golfing accident abroad, the claim would need to be brought against you in the UK, as this is where your assets would be.
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Yes. This is known as the Single Article Limit. Our different levels of cover offer varying single article limits.
Please refer to our Important Documents for the relevant policy wording and full details.
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Yes, but the van must have a secure bulkhead with no access between the cab and the back of the van. You are insured whilst travelling to, from and during a golfing event. This includes leaving them in the van at the golf club between 8:00am and 10:00pm.
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Yes. Equipment replacement is on a New for Old basis for items purchased new and up to 3 years old, subject to satisfactory proof of ownership.
Items which are older than three years or were not purchased new will be replaced on the indemnity value of that equipment at the time of loss or damage. You can extend the standard cover to New for Old for Life, so in the event of a claim you would receive comparable article(s) of equivalent quality that match the specification of those lost or damaged, regardless of age.
If you require New for Old for Life, you must select this option on your application.
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Yes, your clubs are insured whilst travelling to, from and during a golfing event. This includes leaving them in a securely locked luggage area at the golf club between 8:00am and 10:00pm.
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Yes, as long as they are locked inside the locker, they are covered.
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You can report your claim online using the Golf Care Claims Portal.
You can also contact our claims handlers at The Davies Group to discuss or make a claim:
Telephone: 0333 400 6938
Email: newclaim.golfcare@davies-group.com
Opening hours: 9.00am to 5.30pm Monday to Friday, excluding bank holidays.You can also find further claims information on the Golf Care How to Claim page.
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Yes, you are covered for individual items as well as the set as a whole.
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An Insurance Valuation undertaken prior to any loss or damage should be sought when no other evidence of purchase is available.
The description should be full and adequately detailed to enable a comparable article of similar quality to be obtained in the event of a claim.It should be compiled on the basis of what a broadly similar article will cost to replace in the unfortunate event of loss or damage.
The valuation should represent average retail prices in the usual local market. The retailer who undertakes the valuation should be the original supplier of the equipment unless this is not possible (for example, if the retailer has ceased trading), in which case a valuation from a recognised golf equipment supplier will be acceptable.
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Original receipts, a bank or credit card statement, a valuation showing evidence of purchase, or another supporting document confirming purchase and ownership are required. If you do not have these, claims will be dealt with on an indemnity basis.
Indemnity basis means an adjustment is made to account for wear and tear.
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We can offer cover for residents of the United Kingdom (UK), including Great Britain, Northern Ireland, the Isle of Man and the Channel Islands.
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Yes, our policies are very flexible, allowing you to change or adjust your policy at any time throughout the policy term.
To manage your policy or request a change, please visit our Contact Us page. Once we have received your request, a member of our team will be in touch.
Admin fees apply to policy changes as set out in our Terms of Business.
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Yes. Within the first 14 days you can cancel the policy with a full refund as part of your 14-day Right to Cancel.
If you cancel outside 14 days, cancellation fees apply as set out in our Terms of Business.
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Unfortunately no. You can pay by card or as a single Direct Debit payment.
If you need help with your policy or payment options, please visit our Contact Us page.
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Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Belarus, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxemburg, Lithuania, Malta, Monaco, Moldova, Netherlands, Norway, Poland, Portugal, Russia, Romania, San Marino, Serbia, Slovakia, Slovenia, Turkey, Sweden, Switzerland, Spain, Ukraine, United Kingdom, Republic of Macedonia and Montenegro.
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This is optional for Bronze and Silver policies. Our Gold policy comes with European cover (Worldwide is optional), and our Platinum cover comes with Worldwide cover as standard.
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If you purchase the Buggy Home & Club policy, then yes, you are covered.
You are not covered for driving the buggy on a public road, highway or pavement. Cover is only for transporting the buggy, for example in a van, car or trailer.
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No, you only get Public Liability cover as standard. You can purchase buggy insurance from us if you are the owner of the buggy.
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Yes, you will be covered for Public Liability whilst on the course. Public Liability covers you for third-party injury or third-party property damage.
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If you get a hole-in-one in a recognised 9 or 18-hole medal or club competition and you spend money in the clubhouse, we will pick up the bill.
To claim, you must provide your scorecard signed by the club secretary or professional and a copy of the bar bill within 48 hours of the hole-in-one.
You can find more information on our Hole-in-One cover page.
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It includes accidental death, permanent disablement, loss of limbs and loss of sight up to £50,000. Cover is also provided for dental treatment, where a £50 excess applies.
Death: Covers death of the insured person whilst participating in the insured activity.
Permanent Disablement:
Loss of sight, both hands or both feet: 100%
Loss of one eye, hand or foot: 25%
Other permanent disablement: 100%
Please note the following age restrictions:
If you are under 18, the death benefit is reduced to £1,000.
If you are over 80, the benefits are reduced to £5,000 and there is no cover for permanent total disablement.
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If you are lucky enough to take advantage of an offer that included golf balls, they will be on the way to you once you have purchased a policy.
If you have purchased a new policy, they will be sent to you once your policy has been running for 14 days. If you have referred a friend, they will be sent to you when your friend’s policy has been running for 14 days.How it works:
- When your golf balls are being packed, you will receive an email from Evri confirming the parcel is being prepared.
- Once Evri has the order, you will be sent another email with your tracking link and number.
- Once it is out for delivery, you will get an email letting you know and your estimated delivery time.
- Once delivered, you will get an email confirming this and a photo of the delivery location.
- You can track your delivery using the Evri parcel tracking page by entering your tracking number.
Golf Care reserves the right to withdraw any promotions at any time or replace the balls with a suitable alternative of a similar value without notice.
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If you have recently taken a policy out with us which included free gifts, please allow 28 days to receive them.
If you still have not received them after this time, please visit our Contact Us page.
If you have recently referred someone to us, your free gift will be sent out once your friend’s policy has been running for 28 days.
If it has been more than 60 days since your friend purchased the policy, please visit our Contact Us page.
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Great to hear you are looking to refer a friend to us.
Treat a friend to 30% off, 12 Srixon golf balls and 3 free rounds of golf and you’ll get 12 Srixon golf balls.
To get started, visit the Golf Care Refer a Friend page, enter your friend’s details and, when their policy has been running for 28 days, your gifts will be sent to you.
There is no limit to how many people you can refer.
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If you need help with your Golf Care insurance, please visit our Contact Us page.
Here you can access your Members Area, start a live chat or find the best way to get in touch with our team.
